Privacy Policy
Novocastrian Bathrooms & Shower Repairs (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, contact us, or use our services.
Information We Collect
We may collect personal information including:
- Your name
- Email address
- Phone number
- Property address
- Information relating to your renovation or repair project
- Any information you provide through contact forms, quote requests, emails or phone calls
- Technical information such as IP address, browser type and website usage data
How We Collect Information
We collect personal information when you:
- Complete a contact or enquiry form on our website
- Request a quote or consultation
- Contact us by phone, email or social media
- Subscribe to marketing communications
- Browse and interact with our website
How We Use Your Information
We may use your personal information to:
- Respond to enquiries and quote requests
- Provide our renovation and repair services
- Schedule appointments and consultations
- Communicate with you regarding your project
- Improve our website and services
- Send marketing communications where you have consented to receive them
- Meet our legal and regulatory obligations
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience and analyse website traffic.
We may use services such as Google Analytics to collect anonymous information about website usage, including pages visited, time spent on the website and referring websites.
You can disable cookies through your browser settings; however, some website functionality may be affected.
Disclosure of Personal Information
We may disclose your personal information to:
- Employees and contractors involved in providing our services
- Suppliers and tradespeople assisting with your project
- Professional advisers, including accountants and legal advisers
- Technology and website service providers
- Government authorities where required by law
We do not sell, rent or trade personal information to third parties.
Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
While we strive to protect your information, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.
Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.
Marketing Communications
If you receive marketing communications from us, you may opt out at any time by contacting us or using the unsubscribe link provided in the communication.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Novocastrian Bathrooms & Shower Repairs
Email: admin@novocastrianbathrooms.com.au
Phone: (02) 4047 2100
Website: https://novocastrianbathrooms.com.au
